FAQ
Have questions? Find your answers here!
RETURNS AND EXCHANGES
Can I make a return?
Yes. If you are not 100% satisfied with your order, please contact us within 14 days of purchase to receive a full refund. Items returned must be in their original condition.
Can I make an exchange?
Yes. Exchanges are accepted within 14 days of purchase. Please contact us with your order number and the item you’d like instead. If there is a difference in price between the two items, the difference will be collected or refunded during the exchange.
The bracelet that I received doesn’t fit. What should I do?
If your bracelet does not fit, or you feel that you are in between loop sizes, please contact us with a brief description of the issue to arrange for an exchange.
Shipping
When will my order ship?
Please allow three to four business days for production before your order is shipped (this may vary based on the size of your order). Orders placed after 4PM or over the weekend will be processed the next business day.
Please note that during holiday seasons, shipping may be limited or delayed. We recommend placing orders early to ensure timely delivery.
Can I track my order?
Yes, once your order is shipped, you'll receive a confirmation email with tracking information so that you can easily monitor its journey.
How much will I be charged for shipping?
We charge $6 for ground advantage and $12 for priority shipping for orders up to $99.99. Orders $100+ qualify for free shipping (ground advantage only). If you'd like to rush a $100+ order, please send an email to noel@noelparkerdesigns.com.
Do you offer international shipping?
We do not offer international shipping at this time.
CARE AND QUALITY
How do I best care for my jewelry?
To extend the lifespan of your wrap bracelet, we recommend removing it before entering water or engaging in workouts. When you are not wearing your bracelet, store it in its NPD pouch to protect it, especially while traveling. With a little care, your jewelry will stay beautiful for years to come!
What should I do if my bracelet fits on the small or medium setting, and there is excess leather?
Feel free to trim any excess leather once your bracelet is appropriately sized.
Will the gold nugget beads tarnish?
The gold nuggets on your wrap bracelet are 14k gold-filled, with a thick and long lasting coat of gold, which is tarnish-resistant.
What is the quality of your leather?
The leather that we use is manufactured free of Lead, AZO’s, PCP, Mercury, Formaldehyde, Chromium VI, Cadmium. Our leather supplier fully complies with all requirements of the strict German Goods Ordinance, REACH (European Union), RoSH (U.K.), and CPSIA (U.S.) Additionally, the cords are made from the center of the hide, which offers a stronger and higher quality finished product.
What is the quality of your gemstones?
While there isn't an official grading system for semi-precious gemstones, we take great care in sourcing top-quality stones. Our commitment to craftsmanship ensures that our customers receive top-tier gemstones, and we pride ourselves on our meticulous attention to detail throughout the selection process.
Custom
Do you offer custom orders?
Yes! To place a custom order, please fill out this Custom Order form. and we will work together to create your dream bracelet!
Any other questions?
If you have any other questions, please feel free to reach out to us below, and we will get back to you as soon as possible.